Our valued client wanted to take measuring employee performance to another level. The basic premise is that if you want to improve anything, you first need to measure and compare against benchmarks and performance targets. Operational efficiency is quite the buzzword in KPI evaluations. What if you can get actionable data in support of this? Monitoring user activity is the first step. Our client is unique in that all systems used are online – Accounting, Stock, Document, and Emailing are all online. Productivity measurement required analyzing how employees were spending time online and then addressing shortcomings and providing coaching on what shortcomings to address.
Enter ActivTrak. An agent runs on every computer. It measures the performance of the employee based on the details of what is being used on the computer. Operations managers and the Owner can then have a bird’s eye view of every employee’s total time spent on their computers and categories of time spent. Workforce Management is now possible!
The insight provided to the owner of the business and management is incredible. This tool assists KPI measurement. When an employee is given objectives and goals to attain, the time spent and how the employee is going about achieving this can be informed by what is being provided by the Activtrak platform.
The great thing about Activtrak is that it allows the employee to have their own login/automatically scheduled report to see what Activtrak is saying about them – exactly what management and the owner sees. They can self-correct and be in control and be deliberate about their performance and operational efficiency. Productivity and deliverables can directly be measured by what is being seen on the Activtrak system. Rather than having a negative connotation of “spying”, the employee gets to empower themselves by showing the company their contribution to its success.
We look forward to applying this software to other clients! Contact us in the contact form below should you be interested in trialling this software in your organisation.
