Pricing

Our managed IT support ranges from R500 to R1,000+ per user per month, depending on the level of service. Basic Support (R500–R700) includes remote helpdesk and patch management. Standard Support (R700–R1,000) adds proactive maintenance, Microsoft 365 administration, and faster response times. Premium Support (R1,000+) adds strategic IT planning, dedicated account management, and priority response under 1 hour. All prices are per user, per month, exclusive of VAT.

We recommend purchasing Microsoft 365 licenses directly from Microsoft — not through us or any reseller. This gives you full control as Global Administrator, slightly better pricing, and a direct relationship with Microsoft. You can remove or change IT providers at any time without affecting your licenses. TechCloud provides the setup, security configuration, and ongoing management as a separate service. When you sign up with Microsoft directly, you also get the first two months free on trial.

Per-user pricing charges a fixed monthly fee per person, regardless of how many devices they use. A staff member with a laptop, phone, and tablet counts as one user. Per-device pricing charges per piece of equipment. For cloud-first businesses using Microsoft 365, per-user pricing is almost always the better fit because support scales with your headcount, not your hardware count. All TechCloud plans use per-user pricing.

All plans include remote helpdesk support, endpoint security monitoring, and patch management. Standard and Premium plans add proactive system maintenance, full Microsoft 365 administration, backup monitoring, and regular security reviews. Premium adds dedicated account management, quarterly business reviews, and IT strategy planning. See the plan comparison above for full details.

We deploy a lightweight Syncro RMM agent on your computers that monitors system health, pushes updates, and enables us to proactively identify issues. When hands-on support is needed, we connect securely using ConnectWise ScreenConnect — all sessions are encrypted, require your consent, and are logged. Your team can reach us via WhatsApp, email, or phone during business hours.

Yes. We handle the full migration from your existing email provider (IMAP, Gmail, Yahoo, or older Exchange) to Microsoft 365 Exchange Online. This includes domain verification, DNS configuration, mailbox migration, and security setup. Most migrations complete overnight with minimal disruption to your team.

We use Microsoft Intune App Protection Policies (included in Business Premium) to protect company data inside Microsoft apps on personal devices — without enrolling or taking control of the device. Your staff install the Microsoft apps, sign in, and the data is protected. When someone leaves, we remotely wipe only the corporate data. We also deploy our Syncro monitoring agent to keep devices patched and healthy. Note: Intune app protection is not available on macOS — for Mac users, we recommend browser-only access or a Windows 365 Cloud PC.

For businesses that prefer pay-as-you-go support rather than a monthly package, our ad-hoc remote support rate is R850 per hour during business hours and R1,500 per hour after hours. Note: managed support on a monthly plan is almost always more cost-effective than ad-hoc — one bad month of break-fix issues can cost more than six months of managed support.

For most small businesses, Microsoft 365 Business Standard (currently ~R219/user/month) is the right choice — it includes desktop Office apps, email, Teams, and 1TB cloud storage. Business Premium (~R400/user/month) adds advanced security features including Microsoft Defender and Intune for BYOD management. We help you choose the right mix of plans for your team — not everyone needs the same licence. Read our full Microsoft 365 buying guide for a detailed comparison.

Monthly support is billed on the 1st of each month via invoice. Payment can be made by EFT or debit order. One-off onboarding work is invoiced on completion of each task or phase. Microsoft 365 licences are billed separately by Microsoft directly to you — not through us.