Pricing Packages

Pricing(VAT exclusive)

Remote Support Fees

We currently provide only remote support services.  Our clients are sometimes international and therefore fees and services will be negotiated accordingly – please use the contact form to enquire.  For national support, our fees are listed below.

  • Hourly Support Pricing

    Disclaimer: Please note that prices are subject to change and need to be confirmed with TechCloud when requesting a quote. We do our best at all times to provide quality service and products, and at a cost which is affordable to small businesses.

    R800 p/h
  • Pricing Packages

    This is for customers looking for a monthly maintenance fee. We typically deal with companies going full cloud – that is, all services running in the cloud. This requires a specialized service

    R800 per user p/m

  • Network monitoring and maintenance

    R1350 p/m

monthly Maintenance package

This is variable depending on needs and environment of the small business. Daily remote support for each PC – This includes ‘unlimited’ (with fair usage!) remote support. Daily service included in price for each pc
R 800
PER PC / MO
  • Windows 10 patch monitoring
  • Unlimited’ (with fair usage!) remote support
  • Upgrading and troubleshooting
  • Windows 3rd party app monitoring, upgrading and troubleshooting eg, adobe acrobat, browser updates, java updates etc
  • Daily hardware monitoring – Eg is your cpu running at 100% for the last hour and why, is your memory adequate as you are using it throughout the day, is your hard drive failing, etc.
  • Monitored security software maintenance and troubleshooting - we use Sentinel One
  • Application support – a typical example where Outlook might not open and needs remote IT support to resolve the issue.
Contact Us

Effective support audits are important for a small business IT solution. Your IT environment has to be setup right for cloud technologies such as Office 365. There are also different options on Office 365 packages and a law firm will have different requirements to a plumbing business. A monthly amount is proposed based on the information gathered. Background on this: by the time a company is looking at a solution like Office365, their requirements have changed from having IT being a grudge purchase/or a secondary consideration to one of strategic and operational importance. IT must work reliably to help grow their business. Therefore proactive and monitored support is required.

FAQ’s On Pricing Packages

Disclaimer:

Please note that prices are subject to change and need to be confirmed with TechCloud when requesting a quote. We do our best at all times to provide quality service and products, and at a cost which is affordable to small businesses.

Maintenance monthly pricing package:

Normally we charge R800 per computer per month. This is variable depending on needs and environment of the small business. Daily remote support for each PC – This includes ‘unlimited’ (with fair usage!) remote support

Daily service included in price for each pc is the following:
  • Windows 10 patch monitoring
  • Upgrading and troubleshooting
  • Windows 3rd party app monitoring, upgrading and troubleshooting eg, adobe acrobat, browser updates, java updates etc
  • Daily hardware monitoring – Eg is your cpu running at 100% for the last hour and why, is your memory adequate as you are using it throughout the day, is your hard drive failing, etc.
  • Monitored security software maintenance and troubleshooting.
  • Application support – a typical example where Outlook might not open and needs remote IT support to resolve the issue.
Other IT support options
  • Office 365 support
  • IT price package includes maintenance and configuring
  • Network monitoring, maintenance and support. The switch will be monitored to ensure your network is running optimally.
  • Should you choose firewall, this requires constant maintenance with firmware upgrades and signatures to ensure the firewall keeps up with security requirements as threats change.(very similar to an anti-virus needing to update regularly). There will be a small fee charged over and above for the maintenance of the firewall.
  • Backup monitoring and services – most small businesses will use Onedrive for Business, however if there is special needs this will be covered by a backup solution.

Disclaimer:

Please note that prices are subject to change and need to be confirmed with TechCloud when requesting a quote. We do our best at all times to provide quality service and products, and at a cost which is affordable to small businesses.

Maintenance monthly pricing package:

Normally we charge R750 per computer per month. This is variable depending on needs and environment of the small business. Daily remote support for each PC – This includes ‘unlimited’ (with fair usage!) remote support

Daily service included in price for each pc is the following:
  • Windows 10 patch monitoring
  • Upgrading and troubleshooting
  • Windows 3rd party app monitoring, upgrading and troubleshooting eg, adobe acrobat, browser updates, java updates etc
  • Daily hardware monitoring – Eg is your cpu running at 100% for the last hour and why, is your memory adequate as you are using it throughout the day, is your hard drive failing, etc.
  • Monitored security software maintenance and troubleshooting.
  • Application support – a typical example where Outlook might not open and needs remote IT support to resolve the issue.
Other IT support options
  • Office 365 support
  • IT price package includes maintenance and configuring
  • Network monitoring, maintenance and support. The switch will be monitored to ensure your network is running optimally.
  • Should you choose firewall, this requires constant maintenance with firmware upgrades and signatures to ensure the firewall keeps up with security requirements as threats change.(very similar to an anti-virus needing to update regularly). There will be a small fee charged over and above for the maintenance of the firewall.
  • Backup monitoring and services – most small businesses will use Onedrive for Business, however if there is special needs this will be covered by a backup solution.

If there is disaster recovery, is this an ad hoc price per hour: R750 per hour, R1500 per hour after hours.

Support packages are for support only, as update packages are specified by the provider and are costed separately.

IT Support is first dependent on audit done on environment. The IT support technicians
  • Do physical inspection of current setup, run our audit software on all computers, laptops, servers Inspect network equipment and cabling, type and quality of internet access.
  • Look at what the business is using for email, document and backup solutions.
  • We then provide a report with recommendations.

Yes. Outlook email setup can be done remotely.

Moving of current email/s to new exchange account is dependent on your internet connection etc. Service for this and cost will be determined on investigation.

  • Remote setup – R250 per mailbox
  • Onsite setup is R750 per hour

The space limit on your Outlook emails depends on the package chosen – The Microsoft website can help you with Outlook email pricing packages.
Sending large attachments via email is not the best way anymore. Best practice is to upload to any file transfer facility like “wetransfer” etc. We will show user how to do this.

Office 365 licenses can be paid monthly, for the year (annual) or annual commitment but paid monthly. User pays via credit card directly to Microsoft.

Office365 is via credit card, Tech Cloud services are EFT according to invoice.