Pricing
Techcloud understands that every business has unique IT needs and budgets. We provide transparent, tailored pricing for our comprehensive IT solutions, ensuring you receive the best value for your investment. From effective support audits to customized Microsoft 365 packages, we design our services to align with your specific requirements and drive your business growth. All prices ex VAT.
- Remote SupportR850
- We currently only provide remote support services.
- A qualified technician will access your computer remotely.
- Most PopularMonthly MaintenanceR850
- Windows 10/11 patch monitoring
- Unlimited remote support*
- Upgrading and troubleshooting
- Windows 3rd party app monitoring, upgrading and troubleshooting eg, adobe acrobat, browser updates, java updates etc
- Daily hardware monitoring – Eg is your cpu running at 100% for the last hour and why, is your memory adequate as you are using it throughout the day, is your hard drive failing, etc.
- Monitored security software maintenance and troubleshooting - we use Sentinel One
- Application support – a typical example where Outlook might not open and needs remote IT support to resolve the issue.
- Network Monitoring & MaintenanceR1350
- Ensure uninterrupted business operations
- Resolve network issues quickly and efficiently
- Access experienced network technicians for assistance
Get a Custom IT Solution Quote Today!
Discover how Techcloud can provide tailored IT solutions that fit your budget and drive your business forward. Contact us for a personalised quote and let us help you optimise your IT infrastructure.
Pricing Packages Frequently Asked Questions
FAQ
How do Tech Cloud IT packages work? What is the estimated cost for IT services?
Maintenance monthly pricing package:
Normally we charge R800 per computer per month. This is variable depending on needs and environment of the small business. Daily remote support for each PC – This includes ‘unlimited’ (with fair usage!) remote support
Daily service included in price for each pc is the following:
- Windows 10 patch monitoring
- Upgrading and troubleshooting
- Windows 3rd party app monitoring, upgrading and troubleshooting eg, adobe acrobat, browser updates, java updates etc
- Daily hardware monitoring – Eg is your cpu running at 100% for the last hour and why, is your memory adequate as you are using it throughout the day, is your hard drive failing, etc.
- Monitored security software maintenance and troubleshooting.
- Application support – a typical example where Outlook might not open and needs remote IT support to resolve the issue.
Other IT support options
- Office 365 support
- IT price package includes maintenance and configuring
- Network monitoring, maintenance and support. The switch will be monitored to ensure your network is running optimally.
- Should you choose firewall, this requires constant maintenance with firmware upgrades and signatures to ensure the firewall keeps up with security requirements as threats change.(very similar to an anti-virus needing to update regularly). There will be a small fee charged over and above for the maintenance of the firewall.
- Backup monitoring and services – most small businesses will use Onedrive for Business, however if there is special needs this will be covered by a backup solution.
How do Tech Cloud IT packages work? What is the estimated cost for IT services?
Maintenance monthly pricing package:
Normally we charge R750 per computer per month. This is variable depending on needs and environment of the small business. Daily remote support for each PC – This includes ‘unlimited’ (with fair usage!) remote support
Daily service included in price for each pc is the following:
- Windows 10 patch monitoring
- Upgrading and troubleshooting
- Windows 3rd party app monitoring, upgrading and troubleshooting eg, adobe acrobat, browser updates, java updates etc
- Daily hardware monitoring – Eg is your cpu running at 100% for the last hour and why, is your memory adequate as you are using it throughout the day, is your hard drive failing, etc.
- Monitored security software maintenance and troubleshooting.
- Application support – a typical example where Outlook might not open and needs remote IT support to resolve the issue.
Other IT support options
- Office 365 support
- IT price package includes maintenance and configuring
- Network monitoring, maintenance and support. The switch will be monitored to ensure your network is running optimally.
- Should you choose firewall, this requires constant maintenance with firmware upgrades and signatures to ensure the firewall keeps up with security requirements as threats change.(very similar to an anti-virus needing to update regularly). There will be a small fee charged over and above for the maintenance of the firewall.
- Backup monitoring and services – most small businesses will use Onedrive for Business, however if there is special needs this will be covered by a backup solution.
What about small business disaster recovery?
If there is disaster recovery, is this an ad hoc price per hour: R750 per hour, R1500 per hour after hours.
Does a support package include automatic updates?
Support packages are for support only, as update packages are specified by the provider and are costed separately.
What is the process for Tech Cloud to do the IT support?
- Do physical inspection of current setup, run our audit software on all computers, laptops, servers Inspect network equipment and cabling, type and quality of internet access.
- Look at what the business is using for email, document and backup solutions.
- We then provide a report with recommendations.
Does TechCloud set up emails on Outlook
Yes. Outlook email setup can be done remotely.
Can TechCloud help me move my emails to Outlook?
Moving of current email/s to new exchange account is dependent on your internet connection etc. Service for this and cost will be determined on investigation.
- Remote setup: R250 per mailbox
- Onsite setup: R750 per hour
How much space does my Outlook email have, can I send all my photos?
The space limit on your Outlook emails depends on the package chosen – The Microsoft website can help you with Outlook email pricing packages.
Sending large attachments via email is not the best way anymore. Best practice is to upload to any file transfer facility like “wetransfer” etc. We will show user how to do this.
How does payment for renewal of Office 365 licences work?
Office 365 licenses can be paid monthly, for the year (annual) or annual commitment but paid monthly. User pays via credit card directly to Microsoft.
How do I pay my TechCloud account? Is payment debit order/eft/cash or all of these?
Microsoft365 is via credit card, Tech Cloud services are EFT according to invoice.
Our Cloud Solutions
Services
Managed IT Support
Maximise your productivity with our proactive managed IT support. We handle everything from network maintenance and security updates to application support and troubleshooting, ensuring your systems are always running smoothly. Enjoy peace of mind with our remote monitoring and rapid response.
Hardware Consulting & Support
Get expert advice on the right hardware for your business. We offer comprehensive hardware support, including troubleshooting, repairs, and installations, both on-site and remotely. We'll help you choose reliable equipment and ensure maximum uptime.
Document Management Solutions
Transform your document workflow and enhance collaboration with our tailored Document Management Solutions. Leveraging the power of Office 365, we help you secure, organize, and access your critical information from anywhere. Streamline processes, reduce clutter, and ensure your data is always protected.
Internet Connectivity Services
Stay connected with our reliable internet connectivity solutions. We'll assess your needs and recommend the best options, including domain, website, and email hosting, as well as Wi-Fi setup and support.
Microsoft Support
We provide tailored advice and hands-on assistance with Office 365, ensuring you get the most out of your software. From installation and configuration to troubleshooting and training, we're here to help you navigate the Microsoft ecosystem with ease.
Network Connection Services
Ensure a stable and secure network with our expert networking services. We'll troubleshoot and resolve network connection problems, optimise your Wi-Fi, and provide ongoing monitoring and support.
Microsoft 365 Solutions
Unlock the power of Microsoft 365 with our expert support. We'll help you set up and manage your Office 365 environment, ensuring seamless collaboration and secure document management. From Outlook email support to Teams setup, we've got you covered.
Get a Custom IT Solution Quote Today!
Discover how Techcloud can provide tailored IT solutions that fit your budget and drive your business forward. Contact us for a personalised quote and let us help you optimise your IT infrastructure.