Transparent pricing, picked for your team size.

Managed IT support typically ranges from R500 to R1,000+ per user per month, depending on the level of service. Basic Support (R500–R700) is remote helpdesk and patch management. Standard Support (R700–R1,000) adds proactive maintenance and Microsoft 365 administration. Premium Support (R1,000+) adds strategic IT planning and dedicated account management. All prices are per user, per month, exclusive of VAT.

Microsoft 365 licences are purchased directly from Microsoft, not through us. That gives you full control of the subscription and the best published Microsoft pricing. We help you choose the right plan mix, set up licensing, and administer it day-to-day as part of your support package.

Per-user pricing charges a fixed monthly fee per person, regardless of how many devices they use. A staff member with a laptop, phone, and tablet counts as one user. Per-device pricing charges per piece of equipment. For cloud-first businesses using Microsoft 365, per-user pricing is almost always the better fit because support scales with your headcount, not your hardware count. All TechCloud plans use per-user pricing.

All plans include remote helpdesk support, daily endpoint security checks during business hours, and patch management. Standard and Premium plans add proactive system maintenance, full Microsoft 365 administration, backup health reviews, and regular security reviews. Premium adds dedicated account management, quarterly business reviews, and IT strategy planning.

We deploy a lightweight Syncro RMM agent on your computers that monitors system health, pushes updates, and lets us proactively identify issues. When hands-on support is needed, we connect securely using ConnectWise ScreenConnect. All sessions are encrypted, require your consent, and are logged. Your team reaches us via WhatsApp, email, or phone during business hours.

Yes. We handle the full migration from your existing email provider (IMAP, Gmail, Yahoo, or older Exchange) to Microsoft 365 Exchange Online. This includes domain verification, DNS configuration, mailbox migration, and security setup. Most migrations complete overnight with minimal disruption to your team.

Microsoft 365 Business Premium includes Microsoft Intune, which lets us secure and manage personal devices accessing your company data without taking over the device. Staff keep their phones private; your business data stays protected. We help configure BYOD policies that match your risk appetite.

If you prefer pay-as-you-go support rather than a monthly package: R850 per hour during business hours, R1,500 per hour after hours. Note: managed support on a monthly plan is almost always more cost-effective than ad-hoc. One bad month of break-fix issues can cost more than six months of managed support.

For most small businesses, Microsoft 365 Business Standard (~R230/user/month) is the right choice. It includes desktop Office apps, email, Teams, and 1TB cloud storage. Business Premium (~R400/user/month) adds advanced security including Microsoft Defender and Intune for BYOD management. We help you pick the right mix per person, not everyone needs the same licence.

Monthly support is billed on the 1st of each month via invoice. Payment can be made by EFT or debit order. One-off onboarding work is invoiced on completion of each task or phase. Microsoft 365 licences are billed separately by Microsoft directly to you, not through us.

Microsoft 365 licences are priced in US dollars and billed monthly or annually. Business Basic starts around R115/user/month, Business Standard around R230/user/month, and Business Premium around R400/user/month (prices fluctuate with the exchange rate). You purchase licences directly from Microsoft at admin.microsoft.com. TechCloud's support fee is separate from the licence cost, so you always know exactly what you're paying for support versus software.

Business Basic gives you web-only Office apps, email, Teams, and 1TB OneDrive storage. Business Standard adds the full desktop Office apps (Word, Excel, PowerPoint, Outlook) that install on your computer. Business Premium adds everything in Standard plus Microsoft Defender for Business, Intune device management, and Azure Information Protection. Most small businesses start with Standard. If your team uses personal phones or laptops for work, Premium is worth the step up for the security tools.

For businesses with 5 or more staff using computers daily, managed IT support almost always costs less than ad-hoc (break-fix) support over a year. At R850/hour for ad-hoc support, just four hours of issues per month already exceeds what a managed plan costs per user. Managed support also prevents problems before they happen, which is something ad-hoc support can never do. The real value is predictable costs and fewer disruptions to your team's work.